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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Terry Rickman

Terry Rickman

June 25, 2025

5  out of  5
rating by Terry Rickman
"I have been with Jack Dale’s State Farm agency for over 20 years. I have auto and homeowners insurance. Last year we bought a new car. I stopped by the office and sat down with Jack to discuss insurance for the new car. Great coverage at a great price. A couple of months ago, a rock hit my window and cracked it. I went into the office and one of his employees told me it was covered. Placed a claim and recommended a repair shop. On my way home, I got a call from the repair shop and scheduled the repair the next day. Quick and easy. This month, someone hit my car on the passenger door. They did not leave a note. I was not sure when or where this happened. I called Jack’s office. They assigned someone to take care of my claim. They recommend a repair shop. The repair shop called that same day and I came in for an estimate. State Farm approved the work. The work was completed in 5 days and looks good as new. My policy had a car rental included. Enterprise was located next door to the repair shop. Enterprise called me before I dropped off the car off and I had a great car waiting for me when I dropped my car off. Everything was so smooth and painless. I was super impressed."
We responded:
"Thank you so much for your kind words and for being a loyal customer of Jack Dale’s State Farm agency for over 20 years! We truly appreciate your trust and continued support. We’re so glad to hear that your experience with us from getting new coverage to handling claims has been smooth and stress-free. Our office works hard to make sure the process is as easy as possible, and it’s wonderful to know you felt well taken care of every step of the way. If you ever need anything in the future, please don’t hesitate to reach out. Thank you again for being such a valued part of our State Farm family!"
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Ronald Scholz

June 23, 2025

5  out of  5
rating by Ronald Scholz
"Alex, was VERY HELPFUL and HAPPY ASSISTING US in OUR AUTO INSURANCE. Like A Very Good Neighbor State Farm Was There for SERVICE and SUPPORT. 👍🏻🇺🇸😎"
We responded:
"Hi Ronald, Thank you so much for your kind words and for taking the time to leave a review! We’re thrilled to hear that Alex provided you with excellent service. At State Farm, we strive to be that “very good neighbor” you can count on, and your feedback means the world to us. If there’s anything else we can help you with in the future, please don’t hesitate to reach out. We’re here for you!"
Profile photo of Fay Lorraine Sueltz, AIA

Fay Lorraine Sueltz, AIA

June 10, 2025

5  out of  5
rating by Fay Lorraine Sueltz, AIA
"Susie K. Barnett has been wonderful to work with over the years. She is always very attentive and responsive. She has a great calming personality."
We responded:
"Hi Fay Lorraine, Thank you so much for your kind words about Susie! We’re so glad to hear that she’s been wonderful to work with and has been attentive and responsive to your needs. Susie truly embodies the care and professionalism we strive to provide, and we’re lucky to have her on our team. We appreciate your continued trust in us over the years, and we’re always here to help with anything you need. Thank you for being a valued part of our State Farm family!"
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Lynda Laurent

June 6, 2025

5  out of  5
rating by Lynda Laurent
"Absolutely top service from Susie Barnett at State Farm. Always so helpful in whatever she does. Thank you."
We responded:
"Hi Lynda, Thank you for sharing your experience with Susie! We’re delighted to hear about the top-notch service she provides and her dedication to being helpful in every way. Susie truly goes above and beyond to make sure our customers are taken care of, and your recognition means a lot. We’re grateful to have you as part of our State Farm family and look forward to continuing to serve you. Don’t hesitate to reach out if there’s ever anything you need!"
Profile photo of Henry Stanley

Henry Stanley

June 4, 2025

5  out of  5
rating by Henry Stanley
"Susie Barnett has always been very helpful and professional every time we have had needs for COIs and extra attention on the church's policy. She is an asset to us and to State Farm. She's the best and has always done a great job for us. Hank Stanley, Administrator San Miguel Community Church, Inc. DBA CenterPointe Church of Chula Vista"
We responded:
"Dear Mr. Stanley, Thank you for your thoughtful review and kind words about Susie Barnett! We’re honored to have the opportunity to support San Miguel Community Church, Inc. and are thrilled to hear that Susie has consistently provided the attentive and professional service you deserve. She truly takes pride in helping our customers, and your acknowledgment of her hard work means so much to all of us. We’re grateful for your trust and partnership over the years and will continue to be here for anything you need. Thank you for being such a valued part of our State Farm family!"
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Cece Canton

June 2, 2025

5  out of  5
rating by Cece Canton
"Alex was very professional, knowledgeable and worked with me to reduce my car premiums. I was paying for things I did not need. Ask for him!"
We responded:
"Hi Cece, Thank you for sharing your experience with Alex! We’re so glad to hear that he was able to assist you in reducing your car premiums and ensuring your policy was tailored to your needs. His professionalism and knowledge truly shine, and we love hearing that his efforts made a positive impact for you. Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Alex. If there’s anything else we can do for you, please don’t hesitate to reach out—we’re always here to help!"
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chase ramey

May 8, 2025

5  out of  5
rating by chase ramey
"Can’t say enough great things about the State Farm office here. I had an outstanding customer experience with the help of Susie, followed by Alex to get my questions answered and understood. Never sat on hold and never felt like it was taking too long. Highly recommend!"
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LISA NEWBERG

April 24, 2025

5  out of  5
rating by LISA NEWBERG
"My husband had just passed. I paid a policy i had replaced due to home policy cancellations and Susie Barnett cared for it refunding full policy premium - very kind. Follow up excellent also."
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Wyatt Kelly

April 16, 2025

5  out of  5
rating by Wyatt Kelly
"Alex was very professional, and helped me with all issues I need assistance with."
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Mayalexa Garcia

April 15, 2025

5  out of  5
rating by Mayalexa Garcia
"Gracias Jack Dale por contratar a gente bilibgue ahora es más fácil para mi y entiendo mejor .gracias también porque en estos 8 años que eh estoy con ustedes todo esta bien y me atienden muy bien .los felicito 👏👍 y muchas Gracias Alex por todo bienvenido a state farm. Muchas pero muchas gracias por tu ayuda ."
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CARLOS HARO

April 10, 2025

5  out of  5
rating by CARLOS HARO
"Thank you Alex for saving me some money. Fast and easy transition. 100% recommend."
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Ted Taylor

April 2, 2025

5  out of  5
rating by Ted Taylor
"Jack Dale's office has always given me great customer service, quick and curtious response. Thank you Alex."
Profile photo of Paul Rubillo

Paul Rubillo

March 24, 2025

5  out of  5
rating by Paul Rubillo
"It was great working with Alex regarding my updates to my account. Super friendly and knowledgable. He worked the numbers well and helped me save money."
Profile photo of Myles Baldwin

Myles Baldwin

November 28, 2023

5  out of  5
rating by Myles Baldwin
"Susie Barnett was very professional in helping me set up the best insurance policies . I had many questions and concerns which she answered very clearly and thoroughly. Her efficiency, patience, and thorough explanations were a wealth of information that I truly appreciate it."
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Richard Mariotti

November 21, 2023

5  out of  5
rating by Richard Mariotti
"Great service"
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Kim

November 3, 2023

5  out of  5
rating by Kim
"This office is awesome! I'm from another state, and they helped me insure my daughter who's stationed in San Diego (Navy). It's difficult enough worrying about our children and loved ones, and this office is very compassionate and very helpful. Thank you!!!"
Profile photo of Bryan Perez-Hermosa

Bryan Perez-Hermosa

September 6, 2023

5  out of  5
rating by Bryan Perez-Hermosa
"Amazing customer service. Susie didn’t only find the issue in my account, she also made all the changes necessary to keep my car insured and adjust all the payment discrepancies. Always followed up by written notifications and notes."
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Maureen Steiner

August 9, 2023

5  out of  5
rating by Maureen Steiner
"Thanks for your great service."
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Bennet Walsh

July 21, 2023

5  out of  5
rating by Bennet Walsh
"Great customer service and attention to detail. Took the time to understand my issue and find a resolution."
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Ron

July 20, 2023

5  out of  5
rating by Ron
"Susie Barnett ìs great at what she does. If she tells you she will email something. The next time you open your email. It's there waiting for you. She goes out of her way to assist me with completing any tasks or research I have needed, everytime. While making you feel comfortable like you are talking to an old friend. I have dealt with a lot insurance agent's in the past 50 years. Susie has taken care of my insurance needs better than all of them. Jack is lucky to have such a good agent working in his office. He should give you a raise! Keep up the good work! Sincerely, Ron Paluska"
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Mari Jimenez

July 17, 2023

5  out of  5
rating by Mari Jimenez
"Susie is great! She goes above and beyond to help with your insurance needs and concerns. I would highly recommend her."
Profile photo of Lori Zielinski

Lori Zielinski

July 14, 2023

5  out of  5
rating by Lori Zielinski
"Susie Barnett found the answers to resolve the questions I had regarding my State Farm policy. She was very responsive and easy to work with."
Profile photo of Lynn Williams

Lynn Williams

July 14, 2023

5  out of  5
rating by Lynn Williams
"Susie Barnett has gone above and beyond excellent customer service in helping me resolve a situation with one of our State Farm policies. I appreciated her friendly and upbeat demeanor. She followed through exactly with what she said she would do and made the whole transaction so easy for me. Thank you, Susie! It was a real pleasure doing business with her. Lynn Williams"
Profile photo of Todd Little

Todd Little

July 12, 2023

5  out of  5
rating by Todd Little
"Great service and follow through from Susie! She made our renewal quick, easy and seamless."
Profile photo of Susan Richardson

Susan Richardson

July 12, 2023

5  out of  5
rating by Susan Richardson
"I want to thank Susie Barnett at Jack Dale Insurance Agency for the call regarding my policy with them. I am grateful that Susie called me to communicate the status of my homeowners policy and the rate I will paying for it. It is a relief to still have a State Farm policy in California, I am pleased with the professional call from Susie so I can budget for my policy. Thank you again."